Question 1

Can I get LUSH Other Goods products delivered?

Accepted Answer

Yes! You can get LUSH Other Goods products delivered same-day  in as fast as one hour  from stores near you using the Instacart app or website.

Question 2

How does Instacart same-day delivery work?

Accepted Answer

It's simple. Using the Instacart app or website, shop for LUSH Other Goods products. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Contactless delivery is available with our “Leave at my door” option. You can track your order’s progress and communicate with your shopper every step of the way using the Instacart app or website. Learn more about how to place an order here.

Question 3

How long does Instacart delivery take?

Accepted Answer

The best part about Instacart is that you can choose when you would like to schedule your delivery. You can get same-day delivery in as fast as one hour , or choose a dropoff time for later in the day or week to fit your schedule. To make sure you get your LUSH delivery as scheduled, we recommend—- Turning on notifications for the Instacart app. Keeping an eye out for text messages and phone calls from your Instacart shopper. Leaving helpful instructions for parking, gate codes, or other clues to find your home. Learn more about Instacart same-day delivery here.

Question 4

How much does LUSH delivery via Instacart cost?

Accepted Answer

Here's the breakdown on LUSH delivery cost via Instacart: Instacart+ members have $0 delivery fees* on eligible orders (grocery and retail $10+, Costco $35+ and restaurants $25+); and non-members have delivery fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. *Service fees apply. Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Orders containing alcohol have a separate service fee. Instacart+ members have access to lower service fees. Tipping is optional (but highly encouraged!) for delivery orders. It’s a great way to show your shopper appreciation and recognition for excellent service. 100% of your tip goes directly to the shopper who delivers your order. Learn more about Instacart pricing.

Question 5

What happens if a LUSH Other Goods item is out of stock and I need to give specific instructions?

Accepted Answer

When a LUSH Other Goods item you want is out-of-stock at the store, your shopper will follow your replacement preferences. You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to: Find Best Match: By default, your shopper will use their best judgement to pick a replacement for your item. Pick Specific Replacement: You can pick a specific alternative for the shopper to purchase if your first choice is out-of-stock. Don’t Replace: For items you’d rather not replace, choose “Don’t replace” to get a refund if the item is out of stock. Learn more about instructions for specific items or replacements here.

Question 6

What happens if there is an issue with my order?

Accepted Answer

If something isn’t right, you’ve got options. In the Instacart app or website, you can report:
 Missing items
Incorrect items
Damaged items
Poor replacements
Early/late orders 
If an order never came, or you get someone else’s order, you can reach out to Instacart Customer Experience.