

Common questions
It's simple. Using the Instacart app or website, shop for products from your store of choice near you. Once you place your order, Instacart will connect you with a personal shopper in your area to shop and deliver your order. Contactless delivery is available with our "Leave at my door" option. You can track your order's progress and communicate with your shopper every step of the way using the Instacart app or website.
Learn more about how to place an order here.
Learn more about how to place an order here.
Using the Instacart app or website, select a store of your choice near you that offers pickup, select Pickup, and then select your preferred pickup location from which you'd like to place your order.
Then, when you arrive at the store of your choice, use the Instacart app to notify us. Depending on the store, a shopper or store employee will bring the groceries to your car, or you can pick them up at the designated area.
Learn more about pickup orders here.
Then, when you arrive at the store of your choice, use the Instacart app to notify us. Depending on the store, a shopper or store employee will bring the groceries to your car, or you can pick them up at the designated area.
Learn more about pickup orders here.
Here's a breakdown of Instacart delivery cost:
- Delivery fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35.
- Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Orders containing alcohol have a separate service fee.
- Tipping is optional but encouraged for delivery orders. It's a great way to show your shopper appreciation and recognition for excellent service. 100% of your tip goes directly to the shopper who delivers your order.
Instacart pickup cost:
- There may be a "pickup fee" (equivalent to a delivery fee for pickup orders) on your pick up order that is typically $1.99 for non-Instacart+ members. Instacart+ membership waives this like it would a delivery fee.
- Pick up orders have no service fees, regardless of non-Instacart+ or Instacart+ membership.
Learn more about Instacart pricing here.
- Delivery fees start at $3.99 for same-day orders over $35. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35.
- Service fees vary and are subject to change based on factors like location and the number and types of items in your cart. Orders containing alcohol have a separate service fee.
- Tipping is optional but encouraged for delivery orders. It's a great way to show your shopper appreciation and recognition for excellent service. 100% of your tip goes directly to the shopper who delivers your order.
Instacart pickup cost:
- There may be a "pickup fee" (equivalent to a delivery fee for pickup orders) on your pick up order that is typically $1.99 for non-Instacart+ members. Instacart+ membership waives this like it would a delivery fee.
- Pick up orders have no service fees, regardless of non-Instacart+ or Instacart+ membership.
Learn more about Instacart pricing here.
When an item you want is out-of-stock at the store, your shopper will follow your replacement preferences.
You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to:
- Find Best Match: By default, your shopper will use their best judgement to pick a replacement for your item.
- Pick Specific Replacement: You can pick a specific alternative for the shopper to purchase if your first choice is out-of-stock.
- Don't Replace: For items you'd rather not replace, choose "Don't replace" to get a refund if the item is out of stock.
Learn more about instructions for specific items or replacements here.
You can set item and delivery instructions in advance, as well as chat directly with your shopper while they shop and deliver your items. You can tell the shopper to:
- Find Best Match: By default, your shopper will use their best judgement to pick a replacement for your item.
- Pick Specific Replacement: You can pick a specific alternative for the shopper to purchase if your first choice is out-of-stock.
- Don't Replace: For items you'd rather not replace, choose "Don't replace" to get a refund if the item is out of stock.
Learn more about instructions for specific items or replacements here.
If something isn't right, you've got options. In the Instacart app or website, you can report:
- Missing items
- Incorrect items
- Damaged items
- Poor replacements
- Early/late orders
If an order never came, or you get someone else's order, you can reach out to Instacart Customer Experience.
- Missing items
- Incorrect items
- Damaged items
- Poor replacements
- Early/late orders
If an order never came, or you get someone else's order, you can reach out to Instacart Customer Experience.
Customer Reviews
Average rating: 3.8 (5606)
- 52.82K
- 4867
- 3684
- 2538
- 1700
Reviews
- ★★★★★★★★★★Snap 4 Luxe - second tryReviewed on June 20, 2024 on ohsnap.comPrevious model failed after about 4 months - company took care of it quick and sent me the new upgrade in the Snap 4 Luxe - it's AWESOME, smoother than previous, easy to use and sticks tight to the car mount, LOVE IT
- ★★★★★★★★★★Exactly What I WantedReviewed on June 20, 2024 by Eve H. on ohsnap.comThis was exactly what I needed and have been looking for! I needed something thin and magnetic with all the pop socket capabilities. I have had mine for a couple of months and I use it all the time (at first to test if it was easily breakable). I haven’t broken it yet. It is super sturdy. I can honestly say that it is worth the price.
- ★★★★★★★★★★Great option that covers all the basesReviewed on June 17, 2024 by JOSEPH T. on ohsnap.comI was really looking for some type of pop out grip that could utilize pass-through charging and this seems to fit the bill. At first, I felt like the little spring mechanism felt a little flimsy but now I’ve changed my mind on that subject, and it seems to be very durable and robust. If there is one thing that isn’t what I quite expected it is the pass-through charging quality. Because the current has to pass through the oh snap mount, it has a tendency to overheat the phone and make it shut off charging continuously. So when I want to wirelessly Charge it overnight, I have to take off the cover or else when I wake up in the morning it will only be at about 50%. However, if I just need to charge it a little bit or to put it in my vehicle wireless MagSafe charger while I’m on the road it works well enough. This isn’t a defect of the oh snap mount it’s more about the limitations of the wireless charging effect (which is prone to overheating anyways) and how it will overheat no matter what if the current is passing through something to get to the phone.
- ★★★★★★★★★★Pretty good!Reviewed on June 15, 2024 by Josie T. on ohsnap.comThe only thing I don’t like about it is it’s hard to get it to open at first but it’s pretty good I like it a lot! It’s also not very stiff which does suck sometimes when trying to hold it but I love it a lot!
- ★★★★★★★★★★Amazing upgradeReviewed on June 15, 2024 by Eduardo B. on ohsnap.comI had purchased the snap 3 a year ago and I loved it. Needed to get a new one and am very happy with the new snap 4 luxe. Feels better and works great
- ★★★★★★★★★★Love itReviewed on June 15, 2024 on ohsnap.comExactly as advertised. Took a day to get used to, but now I can't use my phone without it. Let's me use my big S24 Ultra one handed.
- ★★★★★★★★★★Really goodReviewed on June 14, 2024 on ohsnap.comI love everything about it except it doesn't stay stuck on the phone case very well. It would be perfect if you can get that part better.
- ★★★★★★★★★★The best one yetReviewed on June 14, 2024 on ohsnap.comI had the Snap 3 for about a year & I upgraded to the Snap 4 Luxe. I wish I had more phones so I could order more. But seriously, I tell everyone I know about them.
- ★★★★★★★★★★Snap4 luxeReviewed on June 13, 2024 on ohsnap.comThis is a company that will make it right if you have a problem. Love this product and the service . I have an iPhone 13 Pro - nice not to remove a pop socket to charge it. This has all that a pop socket has and more. Without the grip my hand goes numb
- ★★★★★★★★★★One works one doesntReviewed on June 11, 2024 on ohsnap.comMy stayed adhered, my wife’s pulled from the case. The Snap4 was properly installed on both devices.
- ★★★★★★★★★★Love it, but…. One small commentReviewed on June 11, 2024 by Boaz Ozery on ohsnap.comOverall, I think it’s great. I love the auto snapping; I love that it is reusable, and I love your products so far. I have had only great experiences. My only “but” comment Is that I tried to stick it to my dresser next to my bed, But apparently it does not hold tight enough, Falls down in the middle of the night… I’m guessing different surfaces stick differently. Anyway, I still like it. :)
- ★★★★★★★★★★Snap 4Reviewed on June 6, 2024 by Curtis Hamill on ohsnap.comPretty much everything it says. Only two things, it gets a little hot when charging for a while, also it does not charge through most protective cases because they are too thick. Still best phone grip I’ve used so far.
- ★★★★★★★★★★Pretty good, butReviewed on June 6, 2024 on ohsnap.comIt’s thin, so far it works on my case and holds strong to magnetic surfaces. It has a little clip for the stand that you have to put it into for the stand to be effective. The grip is fine, but if you put one finger through it, it gets wonky and you have to manually put it back into alignment. Disappointed that my charger can’t charge through it for more than a few seconds before it no longer recognizes it.
- ★★★★★★★★★★Simply the BESTReviewed on June 5, 2024 on ohsnap.comI’ve tried several different MagSafe products as I work in the cell phone industry, nothing even remotely compares to this. I’ve been using mine for little over a month now and it is a wonderful experience! Need to set my phone down while cooking? Nahhh just slap it on the fridge! Also my wireless car mount charges right through! Amazing!! Highly recommend!!!
- ★★★★★★★★★★Awesome gripsReviewed on June 5, 2024 on ohsnap.comI have bought several of these grips and they work wonderfully.





























































