Want your family members to help with your order while it’s being shopped? You can let other family account members add items, update replacements, and chat with the shopper on your active order — all from their own Instacart app.

What family members can do

When you turn on collaboration for your order, other members of your family account can—

  • Add or remove items
  • Update item quantities
  • Change replacement preferences
  • Chat with the shopper

Family members can’t—

  • Cancel the order
  • Change the delivery address
  • Reschedule or cancel delivery
  • Adjust the tip

All changes made by family members are visible to you and to your shopper. Adding items may result in an additional charge to your payment method.

Turn on family collaboration

Only the person who placed the order can turn collaboration on or off. Collaboration applies to all family account members — you can’t enable it for specific members only.

  1. Go to your active order in the Instacart app.
  2. Select the collaboration settings.
  3. Turn on collaboration for family members.

Help with a family member’s order

If someone in your family account has turned on collaboration for their order, you can take action on it from your own account in the app or website.

  1. Open the Instacart app and go to Orders.
  2. Select the active order shared by your family member.
  3. Add items, update replacements, or chat with the shopper directly from the order page.

Don’t see the shared order? Ask the person who placed it to confirm collaboration is turned on, then check that your app is fully up to date.

Turn off family collaboration

Only the person who placed the order can turn collaboration off.

  1. Go to your active order in the Instacart app.
  2. Select the collaboration settings.
  3. Turn off collaboration for family members.