You can view your receipt, understand charges on your order, and request a refund directly from your Instacart account. If a charge looks unfamiliar, or a refund isn't showing up in your bank account, this article explains what to expect and how to take action.
View your receipt
In the app:
- Tap the Account icon (head and shoulders symbol).
- Tap Orders.
- Tap the order you want to review.
- Tap your delivery address and payment information and then tap Receipt.
On the website:
- Go to Instacart.com and click Your orders.
- Click the order you want to review.
- Click Receipt on the left of your screen.
Understand charges on your receipt
Your final receipt may show charges that differ from your original estimated total. Here's what each section and line item means.
Adjustments (top of receipt)
This section shows refunds for out-of-stock items or item issues like missing or damaged items.
If you see Not Charged next to an item that means the shopper refunded before checkout. You were never billed for these, so no refund will appear in your bank statement.
Charges section (bottom of receipt)
This section shows what you were charged and any refunds applied after your order completed.
|
Receipt line item |
What it means |
|---|---|
|
Original Charge |
What Instacart charged you when your order completed. |
|
Additional Charge |
Items you added after placing your order increased the total. You're charged the difference between the original charge and the new total. |
|
Adjustment Charge |
The final item cost was higher than estimated. Ror example, a replacement item at a higher price, or a weighted item that came in heavier than expected. You're charged the difference. |
|
Refund for order issue |
A refund Instacart processed after your order completed. |
|
Total Charged |
Your final order total, after all charges and refunds are applied. |
⚠️ Tip adjustments: Tips added or changed after delivery may appear as a separate charge on your card statement.
⚠️ Temporary authorization hold: Before your order is finalized, you may see a temporary hold for a slightly higher amount than your estimated total. This is not a final charge, it adjusts once your order is complete.
Refund not showing in your bank account
Instacart processes refunds immediately after an issue is reported. How long it takes to appear depends on your bank or card provider.
If your refund isn't showing up, check the following:
- Same-day refunds: These don't appear as a separate line item. Instead, you'll see an adjustment to your original charge. If you received a full refund on the same day, the original charge may disappear from your statement entirely.
- Bank processing time: Most refunds appear within 5–10 business days, depending on your financial institution.
Dispute a charge
If a charge on your receipt looks incorrect, report it directly from your order:
- Go to Your orders.
- Select the relevant order.
- Click Report an issue.