Starting May 13, 2026, the Ohio Department of Job and Family Services will automatically block out-of-state and online EBT transactions.
While this is in effect, EBT cards cannot be used outside of Ohio or online without unlocking your card. Note, pickup orders are treated as an online order so these transactions will also be blocked by default.
To make a purchase using your EBT card online or outside of Ohio, you must unlock your card in the ConnectEBT mobile app, on the ConnectEBT website (ConnectEBT.com), or by calling the EBT Customer Service phone number at 1-866-386-3071. Click here for additional information and instructions on how to unlock your card.
For up‑to‑date information, please visit the Ohio Department of Job and Family Services website.